Client Expectations

Here’s what you can expect when you work with Preferred Brokerage:

  • Quick turnaround times
  • Innovative thinking
  • Open and honest communication
  • Insurance market insight
  • Industry and product expertise
  • Gravitational pull

Gravitational pull?  Let us explain.

Organizing our company around you means that we are constantly oriented toward your needs and your priorities. This means that you can rely on consistent and impeccable client service at all times.

We Feed on Customer Feedback

We encourage and appreciate any and all customer feedback. Let us know what you think! Drop us a line at sales@preferredconcepts.com or call us at 212.608.9400.

In response to recent customer feedback, we’ve undertaken a corporate reorganization to focus on your total solutions mandate.

Here’s what’s new…

  • We’ve taken our distinct entities and rolled them into a single visual identity to better reflect the unity of our firm.
  • We’ve reorganized and renamed our divisions to align ourselves with your “total solutions” mandate.
  • We’ve added depth to our bench through the acquisition of Mercator Risk Services (now called Preferred Brokerage) and the launch of SeaFire Insurance Services.
  • We’re enhancing our ezumbrella.com platform for greater customer convenience.

…And what’s not

  • Our unbroken tradition of dedicated client service remains unchanged. You can the same great service you’ve always enjoyed.
  • Just like gravity in nature, service gravity keeps us focused on you.

 

Changes at Mercator

Mercator Risk Services is now part of Preferred Concepts!

Mercator Risk is part of Preferred Brokerage and Mercator Pro and Mercator Select are part of our specialty business unit, Preferred Advantage.

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Join the Preferred community of over 4,000 registered agents and brokers. It’s convenient and free!

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