Don’t Panic! We’re here to help!
If the information below doesn’t give you the answer that you need, please feel free to call our service team at 1.866.308.8555.
Frequently Asked Questions for Returning EZUsers
I forgot my User ID.
Your User ID is your e-mail address.
I forgot my password.
Don’t worry. If you forgot your password you can request it from the login screen here. Just find the button that says “Forgot Password,” click on it, and follow the instructions.
We have step by step instructions here for your convenience as well.
Why is the system asking me to change my password?
We updated the ezumbrella.com system to provide added features and a user-friendly interface. For some current users that have not accessed the new platform, it may be necessary to update your password.
What if I need documentation from the old system?
The old system is now off-line. If you need information call our service team at 866.308.8555 and we’ll help!
Frequently Asked Questions for new EZUsers
How do I get a User ID?
To get your ezumbrella.com User ID, please register your agency with Preferred Concepts.
Are there minimum production requirements if I register?
No, there are no minimum production requirements to register on the ezumbrella.com platform.
Is registration free?
Once I’m registered, how do I start my submission?
Our handy Quick Start Guide will show you how.
If the above answers don’t solve your problem, call our friendly service team at 1.866.308.8555. They’re ready to help!