FAQs

ID’s and Passwords

  • How do I obtain an EZU User ID and Password?

  • What if I’ve forgotten my User ID and password?

About System Use:

If you are new to ezumbrella, you might want to download our Quick Start Guide.

  • How do I know if my risk is eligible for EZU?

  • How do I start a submission?

    • To gain access to ezumbrella, you must register with Preferred Concepts. Registration is quick, free and easy. Once you register, you will receive a login ID.
  • What happens if my account is declined?

    • If you are notified that your account has been declined it means that the risk did qualify for the EZU program. But don’t despair! Preferred offers a wide variety of solutions and may still be able to help you place this account. Contact us at 866-308-8555 to discuss additional options for your risk.
    • To err is human. If you believe that human error caused your declination, you can amend you application or call us at 866.308.8555 to discuss the account. Please have your application ID or the insured’s full name handy.
  • What happens if my account is referred?

    • If you are referred, it means that an underwriter is manually reviewing your risk.  They’ll contact you shortly.
    • To err is human. If you believe that human error caused your declination, you can amend you application or call us at 866.308.8555 to discuss the account. Please have your application ID or the insured’s full name handy.
  • How do I bind coverage?

    • Binding coverage in EZU is as simple as clicking a button. Once you have reviewed your proposal, simply select the “Begin Binding” button, choose the option you want to bind, and then click “Request to Bind.”
  • How do I print my policy documents?

    • Your account documents may be printed from the account’s Attachment folder. There you will find all of your account documents to print or download.

About the Program

  • Who writes the EZU policy?

    • Greenwich Insurance Company (XL)
  • Is there a rating requirement for underlying carriers?

    • Yes. Underlying carriers must be rated A-VI or better. Employer’s Liability carriers must be rated B+V or better. For additional information concerning underlying requirements, view our Underwriting Guidelines Summary
  • Do the umbrella liability date and the general liability date need to coincide?

    • No, Ezumbrella.com can provide mid-term or short-term coverage.
  • What coverage limits are available?

    • EZU currently offers three limit options: $5 Million, $10 Million, and $25 Million.
  • Can I bind more than one limit?

    • You may bind one limit per application.
  • How do I know if my risk is eligible for EZU?

 

System Requirements

  • What are the minimum system requirements?

    • 1 GHz processor, either 32-bit (x86) or 64-bit (x64)
    • 1 GB of RAM
    • Windows 2000, Windows XP, or Windows Vista operating system
    • Internet Explorer 6.0 or later (no longer supported by Microsoft)
    • Adobe Flash Player 9.0.45.0 or later (no longer supported by Abode)
    • Minimum screen resolution of 1024 x 768 pixels (1280 x 1024 pixels recommended)
    • Web browser Cache Settings set to automatically check for newer versions of stored pages

 

Welcome to the New EZU!

We’ve enhanced ezumbrella.com to make it even easier!  You can read about our new enhancements here.

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